Responding to the energy crisis

Last Updated: Friday 9th September 2022

Further to the government's new energy price freezes, we're delighted to see support for households across the UK paying their bills. Whilst we await further details, here are our current updates for our customers.

New Customers: We have now updated our onboarding prices to include the government price cap unit rates and standing charges. We are not 100% clear just yet as to whether we will be able to switch new customers to our chosen energy supplier, or whether we will need to pay the existing supplier within the new home. Either way, we can continue to serve new customers on the new government energy tariff.

Existing Customers: A large portion of our customers are on a fixed energy tariff that would have saved the average home £1,500 over the next 12 months had Liz Truss not announced the new government support. We are awaiting clarification as to how the government support is implemented for fixed tariffs. As soon as we have the information, we will communicate this to our customers.