The place to set up all your household bills at the best price.

What is Billing Better?

Billing Better Ltd is a company which looks to set up people’s utility bills and find the best price available for the bills. Billing Better will compare the big companies and work with our customers to find the best options available for the customer. Billing Better will also set up our customer’s bills which cannot be changed- for example the council tax, water and TV license to save the customer time and hassle.

Why is Billing Better a free service?

Billing Better makes money through commission from whoever we set our customers up with energy, home/contents insurance, bank accounts and TV/internet.

Which bills does Billing Better set up?

Billing Better will set up your energy (gas/electricity) for you and your TV/internet packages. We will also set up your water, council tax, TV license, home/contents insurance and a dedicated bank account for your household bills.

I am renting my home. Can I change the gas and electricity provider?

Yes- if you are in sole control of setting up and paying for your utility bills, you can change companies at your leisure and are entitled to do so whether you are renting or own the property.

Will I need permission to get a satellite dish installed at my home?

Yes- anything which requires work on the property itself, we would always advice our customers to get clearance from your landlord first- you don’t want to find yourself with a hefty fee down the line for damages.

What is a dedicated bank account?

If you are moving into a home with a group of friends/colleagues/family, it is often beneficial to set up a shared bank account where all your bills come out of. This enables each tenant to pay into this shared bank account rather than it coming out of one person’s account. This can be more simple for the tenants and reduce risk of one person not paying etc.

What happens once the bills have been set up?

Billing Better helps our customers by setting up the customer’s bills and comparing the market to find the best prices for the services which can vary in price. Once set up, the customer must contact their bill providers if they have any problems with their service. We will provide our customers with a document with the telephone numbers for their respected companies’ customer service once set up.

I am already set up with TV/Internet from my previous home. Can I still use Billing Better?

Yes, if you are going to use us to find the cheapest and best provider of energy for your new home, we will set up the bills you would like us to.

Can Billing Better set up our council tax and water but nothing else?

No- Billing Better will set up your fixed price bills (council tax/water/TV license) if you choose us to set up your energy and or TV/Internet package, if you do not choose us to find you these bills we will not set up the fixed price bills.

What happens with my information when I give it to Billing Better?

At Billing Better, we do not give your personal details to anyone other than the companies we set you up with. We do not share your information for marketing purposes or sell your information to any other companies.

Why should we trust Billing Better to set up our bills for us?

As a small business, we know that high levels of customer service and satisfaction are what will bring us new customers and returning customers. We know that the only way we can do this is by providing an honest, open and professional service to our customers. We will liaise with you throughout the process so that you know exactly what is going on at all times and by the end of the service are fully aware of what you will be paying and when.

The following Terms and Conditions refer to Billingbetter.co.uk and all sub-pages/domains. The website is the property of Billing Better Limited- registered to England and Wales company house- company number 1044812. Billing Better’s registered address is 30 Mindelheim Avenue, East Grinstead, West Sussex, RH19 3UU.

As well as this document, Billing Better offers a Privacy Policy which is available to read and can be accessed at the bottom of this website (www.billingbetter.co.uk).

Billing Better Limited is a company registered to Companies House in England and Wales and the registered company number is 10444812. Billing Better Limited is registered with the Information Commissioner's Office under registration reference: ZA244633 and there is a designated Data Protection Officer working for Billing Better Limited.

The purpose of providing this Privacy Policy is to explain how your information is used when you use our website, when we speak to our customers on the phone and when you use the service we provide itself.

How we Receive Information

There are several ways in which we obtain information from customers. This may be from the following:

• Voluntary Information Given by Customers.
• Referrals from Other Customers.
• Referrals from Estate Agents.

Voluntary Information Given by Customers: - This is when you use our website, email us, call us on the telephone or meet us at a promotional function in person.

Referrals from Other Customers: - This is when your details are given to us by our previous customers and you have been referred to us. It is assumed that you have given consent for these details have been given to us.

Referrals from Estate Agents: - Your estate agent will discuss the services Billing Better Ltd provide and it is assumed by Billing Better Ltd that any information received by an estate agent is given with consent.

Using the Information You Provide to us

On our website; we will ask for a number of details though a form (see below for more details) The form is created by FormSite and the details we require are: Your name, your date of birth, email address, telephone number, your current and new address. We also provide a “tick box” function asking which bills each customer would like us to set up and find the best price for. Finally, we ask the customer to provide us with their bank account number, sort code and the name of the account holder. The following reasons for each are explained:

• Name- To identify the customer.
• Date of birth- Required by Water/Council Tax Authorities to set up the utility bills.
• Telephone Number*- To be able to contact the customer.
• Email Address*- To be able to contact the customer.
• Address*- To facilitate setting up the bills in the correct home.
• Tick Box Criteria- To ascertain which services are required by the customer.
• Bank Account Details*- To set up direct debits on behalf of the customer for the bills selected by the customer- this is voluntary as stated on the form.

*- These details will not be shared to any third-party companies other than the companies who are used to provide the customer’s utility bills.

We may use your details to contact you after we have completed the service we provide to you. This may be if we ask you to provide us with feedback or a survey based on the service we have given you.

We may also use your details to comply with the law, to combat fraud and to assist with any criminal investigation.

How we Share the Information You Give to us

We do not share any of our customer’s personal information with any third parties. We do provide your personal information to the utility companies that we assist setting you up with. By using our service, you consent to us giving your details to the utility companies who will be providing you with your utility bills- gas/electricity, council tax, water, TV license, TV/internet and home insurance.

We will however, provide your details to any police force who have completed the relevant data protection forms, any court or legal proceeding requiring your information and to investigate and protect the security of our services and to protect our company against fraud.

Billing Better Ltd cannot account for the companies who we send the personal details to. These companies will be registered companies however Billing Better Ltd cannot account for the way in which these companies store or share personal information.

Consent

We do not use cookies on our website and do not share your personal information with any other person or organisation- this includes sensitive information. The exception to this is when we provide your details to the companies we set up your utility bills with.

By using our website and service, each customer does consent to us using their details to register with gas/electricity companies, local authorities and water companies and telecommunication companies. We will also ask for verbal consent from each customer to confirm that each customer gives consent.

If details of other persons (for example tenants) have been given to Billing Better Ltd- it is believed and assumed that consent has been given by each tenant for these details to have been provided.

Direct Debits

Each customer may provide us with their bank account number and sort code for us to set up the direct debit payments to pay for their utility bills. When a direct debit is involved, each customer will have to tick that they have read the direct debit agreement in our form before our service is complete.

Billing Better Ltd will not use these bank details for any other purpose and no bank details will be shared with any other party and there will only be trained personnel working for Billing Better Ltd who have access to this information.

FormSite

FormSite- a US based company are used by Billing Better to collect our customers’ information through a form on our website. FormSite have their own privacy policy which has been read and understood by Billing Better. The purpose of this section of Billing Better’s Privacy Policy is to outline certain parts of FormSite’s Privacy Policy which relate to our customers. For example:

“Formsite form visitors who complete forms made by our customers and may, depending entirely on the customers' forms, divulge personal information and/or manually uploaded files, are collected and stored within our secure database and file storage areas. Form visitor logs are kept to track site usage, statistical information on technical capabilities and version numbers, and behavioral tracking.

Formsite does not access, view, sell, share, rent, or trade any information collected by customer forms on any regular basis for any purposes aside from naturally occurring exposure as a result of customer support, fraud prevention, or other maintenance activities, or as may be required by law.

Formsite participates in and has certified that we adhere to the EU-U.S. Privacy Shield Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov."

The full FormSite Privacy Policy can be found here: https://www.formsite.com/privacy.html

Contact Us

If our customers would like to make a complaint, the details below can be used to get in contact with Billing Better Ltd. All complaints will be treated in a confidential manner and the complainant will be contacted within a suitable time and the complaint will be resolved within a suitable period of time.
Email: info@billingbetter.co.uk

We reserve the right to update this Privacy Policy at any time.

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