Billing Better Privacy Policy

The below Privacy Policy is in relation to the Billing Better service only. The One Bill service has it's own set of terms and conditions and a privacy policy that are required to be agreed to before a user undertakes this service.

Billing Better Limited is a company registered to Companies House in England and Wales and the registered company number is 10444812. Billing Better Limited is registered with the Information Commissioner’s Office under registration reference: ZA244633 and there is a designated Data Protection Officer working for Billing Better Limited. Billing Better's registered office address is 152-160 Kemp House, City Road, London, EC1V 2NX.

The purpose of providing this Privacy Policy is to explain how your information is used when you use our website, when we speak to our customers on the phone and when you use the service we provide itself.

How we Receive Information:

There are several ways in which we obtain information from customers. This may be from the following:

- Voluntary Information Given by Customers.
- Referrals from Other Customers.
- Referrals from Estate Agents.

Voluntary Information Given by Customers: – This is when you use our website, email us, call us on the telephone or meet us at a promotional function in person.

Referrals from Other Customers: – This is when your details are given to us by our previous customers and you have been referred to us. It is assumed that you have given consent for these details have been given to us.

Referrals from Estate Agents: – Your estate agent will discuss the services Billing Better Ltd provide and it is assumed by Billing Better Ltd that any information received by an estate agent is given with consent.

Using the information you provide to us:

On our website; we will ask for a number of details though a form, these details are:

- Email Address- To be able to contact the customer after the service has been used by the customer- for example to email a quote to the customer.
- Postcode- To show suitable bills for the location of this postcode.
- Drop down menu- To ascertain which services are required by the customer.
- How did you find out about our service- data gathered for company research.

These details will not be shared to any third-party companies.

We may use your details to contact you after we have completed the service we provide to you. This may be if we ask you to provide us with feedback or a survey based on the service we have given you.

We may also use your details to comply with the law, to combat fraud and to assist with any criminal investigation.

How we share the information you give to us:

We do not share any of our customer’s personal information with any third parties.

We will however, provide your details to any police force who have completed the relevant data protection forms, any court or legal proceeding
requiring your information and to investigate and protect the security of our services and to protect our company against fraud.

Billing Better Ltd cannot account for the companies who you may set up your utility bills with. These companies will be registered companies however Billing Better Ltd cannot account for the way in which these companies store or share personal information.

Consent:

We do not use cookies on our website and do not share your personal information with any other person or organisation- this includes sensitive
information. The exception to this may be when we provide your details to the companies we set up your utility bills with.

If details of other persons (for example tenants) have been given to Billing Better Ltd- it is believed and assumed that consent has been given by
each tenant for these details to have been provided.

Contact Us:

If our customers would like to make a complaint, the details below can be used to get in contact with Billing Better Ltd. All complaints will be
treated in a confidential manner and the complainant will be contacted within a suitable time and the complaint will be resolved within a suitable period of time.

Email: info@billingbetter.co.uk

We reserve the right to update this Privacy Policy at any time.
Head back to the Billing Better site